Refund, Cancellation, and Photography Policy
Clients may pay their invoices via check or credit card. Credit card payments may be made on the SMP Plus website. SMP PLUS accepts Visa and MasterCard. Checks should be written out to Sports Made Personal and mailed to SMP’s office at 6201 W. Howard Street, Suite 201, Niles, IL 60714. Payments should not be given to SMP PLUS staff at a training session or program.
Weather conditions can sometimes create an unsafe environment for training. Such conditions include, but are not limited to, lightning, thunder, heavy rain or snow, a tornado watch or warning, and rain-soaked fields. SMP PLUS reserves the right to reschedule, cancel, or move locations for any of its training sessions or programs. If a cancellation should ensue, SMP PLUS will call all relevant clients as early as possible. Otherwise, a client should assume that everything is as scheduled. Any session that is moved to an alternative location (e.g., indoors) by SMP PLUS is treated the same as its originally scheduled session with respect to any resulting charges. A session that is cancelled by SMP PLUS any time prior to half-way through its duration will not be charged to the client and may be rescheduled. A session that is cancelled by SMP PLUS after half-way through its duration is deemed complete. For example, a training session or program may be cancelled partway through due to unexpected lightning.
SMP PLUS does not guarantee specific trainers at its training sessions and programs. Each client will be assigned a primary trainer who will conduct the majority of the client’s scheduled sessions. Secondary trainers will conduct the remaining portion of each client’s scheduled sessions. SMP PLUS employs such a system in order to maintain consistency, yet gain the benefits of varied techniques and fresh insight into each athlete’s development. Clients should note that multiple perspectives are commonplace at tryouts and with high-level teams, which use multi-tiered coaching structures.
Photos are periodically taken of participants in a personal training, camps or clinics, and/or program. Please be aware these photos are for Sports Made Personal, LLC's use only and may be used in publications.
Please contact SMP PLUS with any questions.